14 Principles of The Toyota Way is a management philosophy used by the Toyota corporation, which includes the Toyota Production System. The main ideas are to base management decisions on a "philosophical understanding of the purpose (company)", think long term, have a process to solve problems, adding value to the organization by developing its people, and realize that solving problems on an ongoing menurus encourage organizational learning.
Since the 1980s, Toyota and Lexus has gained recognition for the quality of their vehicles and consistently get a higher ranking than the other car manufacturers in the vehicle owner satisfaction survey. This is according to Jeffrey Liker, a professor of industrial engineering University of Michigan, is largely due to a business philosophy that underlies their production systems.
Since the 1980s, Toyota and Lexus has gained recognition for the quality of their vehicles and consistently get a higher ranking than the other car manufacturers in the vehicle owner satisfaction survey. This is according to Jeffrey Liker, a professor of industrial engineering University of Michigan, is largely due to a business philosophy that underlies their production systems.
Principle 1: Base your management decisions on long-term philosophy, even when having to sacrifice short-term financial goals
Principle 2: Create continuous process flow to bring problems to the surface.
Principle 3: Use "pull" systems (pull) to avoid excessive production.
Principle 4: Level out the workload (heijunka). (Work like the tortoise, not like a rabbit).
Principle 5: Build a culture that stops to fix the problem, so that the appropriate quality obtained from the
first.
Principle 6: Standardized tasks and processes that are the basis for continuous improvement and employee
empowerment.
Principle 7: Use visual control so no problems are hidden.
Principle 8: Use only technology that can be trusted and thoroughly tested to serve the people and
processes.
Principle 9: Grow leaders who thoroughly understand the work, live the philosophy and teach it to others.
Principle 10: Develop the people and an outstanding team, who are willing to follow your company's
philosophy.
Principle 11: Respect your extended network of partners and suppliers by continuing to challenge them and
help them improve themselves.
Principle 12: Go and see for yourself to truly understand the situation (genchi genbutsu).
Principle 13: Take decisions slowly by consensus, thoroughly considering all the options; implement
decisions quickly (nemawashi).
Principle 14: Become a learning organization through continuous reflection (hansei) and continuous
improvement (kaizen).
Refference: Liker, Jefrey(2004)
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